FAQ

Q :     Where are you guys located & what are your operating hours ?
A :  We are located in Malaysia, specifically in Melaka town. Currently, we are a home-based business operating fully online. Our operating hours are 9 am - 5 pm (Monday to Friday), excluding Saturdays, Sundays, and public holidays.

Q :     What material are you using for your leather goods ?
A :   We use real leather for all of our products, specifically Full Grain Leather, which is the highest quality in the leather category. Our leather comes from various local and imported tanneries, including Goat, Cow, and Buffalo leathers.

Please note that we do NOT use "Genuine Leather" as we ensure all our leather goods are made with top quality materials.

*YB Leather is a Muslim-owned business. We do not use any pig leather in our products.

Q :     Are all your leather goods handstitched ?
A :    Yes, all of our leather goods are hand-stitched using a technique called "Saddle Stitching." This method is stronger and more durable than machine stitching. Each stitching hole is punched with a pricking iron, and then we stitch each one by hand.

Q :     What does it mean by "MADE TO ORDER" ?
A :    "MADE TO ORDER" means we will begin preparing your order once payment is received and the order is confirmed. Please review the production completion times provided before making your purchase.

Q :     Do you have ready stocks ?
A :   We do not keep ready stock for most items due to the personalization process, including Name Stamping, which is done before assembling the goods.

However, we occasionally have Ready-to-Ship items available with certain terms and conditions. Please check our Ready-to-Ship page for more details.

Q :     Why are you taking a long time to prepare our orders ?
A :   YB Leather is a small team of just two people—a husband and wife. We do not have permanent assistants or additional workers. As stated, we operate on a MADE TO ORDER basis and prioritize maintaining high quality. Please note that production does not occur on weekends or public holidays.

*Rush Fees of 20% apply to orders that need to be completed faster than our standard production lead time. Please adhere to the provided lead times.

Q :     Do you ship worldwide ?
A :    Yes, we do ship worldwide from Malaysia. For information on shipping rates, you can email or WhatsApp us. Please note that for international shipments, we are not responsible for any taxes imposed by your government. Once the parcel is shipped, we are not responsible for the shipping schedule. For updates on your parcel, please contact the courier directly.

Custom Project Roadmap

  • INQUIRY

    At the start of every custom project, we review your design preferences, leather options, hardware choices, and any personalization. We'll also determine if the project is within our capabilities before we move forward.

  • CONFIRMATION

    After discussing all the details of your project, I'll provide an estimate and timeline. If you agree with everything, a non-refundable 50% deposit will be required to proceed.

    All payments are non-refundable. To meet deadlines, materials will be ordered and your spot reserved right away. Cancellations result in considerable material and time loss.

  • DESIGNING

    Once the deposit is received, I'll begin by drafting the design and sourcing the materials needed. After you review and approve the design and final dimensions, I'll move forward with the next phase of the project.

  • PRODUCTION

    After you approve the design, I'll start crafting the final product and will inform you when it’s ready for shipment or pickup, along with some photos. The remaining 50% balance must be paid after the product is completed and before it ships out to you.

  • SHIPPING

    Once I receive the final balance, I will prepare and ship your project to you. You will receive a shipping confirmation along with tracking details to monitor its journey to you.

  • GALLERY

    VIEW OUR CUSTOM MADE DESIGNS HERE

    CLICK HERE 
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